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Robyn Lakey

A career in customer support that is extensive and holding a track record of achieving Customer Service Excellence.

I have enjoyed a reputation as an efficient associate and have a talent for immediately establishing a good rapport with clients and internal departments. Specifically I have many years of experience with Financial Institutions such as RBC, TD, BMO & Scotiabank

Immediate skills that I can provide:

• Efficiency, reliability & accuracy when dealing with day to day operations & clients

• ITIL (Information Technology Infrastructure Library) and HDI (Help Desk Institute) Leadership

• Maturity, honesty, ability to look at challenges as opportunities

• Solid knowledge of IT Service Management, including process continuous improvement, Incident, Problem & Change

• Ability to develop and lead a team while being a team player