A career in customer support that is extensive and holding a track record of achieving Customer Service Excellence.
I have enjoyed a reputation as an efficient associate and have a talent for immediately establishing a good rapport with clients and internal departments. Specifically I have many years of experience with Financial Institutions such as RBC, TD, BMO & Scotiabank
Immediate skills that I can provide:
• Efficiency, reliability & accuracy when dealing with day to day operations & clients
• ITIL (Information Technology Infrastructure Library) and HDI (Help Desk Institute) Leadership
• Maturity, honesty, ability to look at challenges as opportunities
• Solid knowledge of IT Service Management, including process continuous improvement, Incident, Problem & Change
• Ability to develop and lead a team while being a team player